CHEKRITE 2

Digital inspections reimagined.

My Role

I lead the UX/UI design for this SaaS startup.

I worked directly with the founders and collaborated with the engineering team. As a group we covered the globe, I was in the US, engineering was in Russia, and management was in Australia.

The Product

ChekRite 2 was a redesign of ChekRite 1 which I had also designed. It is a mobile-focused end-to-end digital system for equipment inspection.

Goals

Our plan was to incorporate learnings from our pilot program of the Chekrite 1 MVP.

My goals were to gain a deep understanding on how our users were engaging with the product. I also wanted to respond to new customer inquiries from other industries.

UNDERSTANDING

Improving the user experience was my top initiative in the redesign of ChekRite. We had the opportunity to see the MVP in action with one of our pilot customers. The installation was on an iron ore mine in Western Australia. The founders shadowed the users and filmed their day-to-day interactions with the product.

The takeaway was that the product was working extremely well. The digital workflow was easier, faster, more accurate. It gave managers direct insight into their operations. Everyone loved the product.

However, there was room for improvement. We found the harsh outdoors environmental conditions affected legibility. Also, we found some tap targets were too small for hurried mechanics with large hands.

Big, Simple, Obvious

To combat the harsh glare and dust, I simplified the design drastically. I limited the color palette and removed unnecessary decoration and texture. I enlarged the small tap targets and created a clear, consistent content hierarchy.

Here are a few accommodations that I took:

  • • increase in font sizing
  • • larger tap targets
  • • increased contrast
  • • saturated colors
  • • obviousness in design

No Typing Required

The founders felt that using ChekRite should be as easy as using an ATM. They wanted to avoid text entry at all costs, but sometimes data entry is unavoidable.

To make things easier, I created a smart keyboard system. Many users were new to technology and did not type. So, I used an alphanumeric keyboard layout with oversize tap targets. The keyboard is always positioned as close as possible to the entry field. The keyboard uses contextual intelligence and removes unneeded characters.

Modals with a Message

Modal views are large in scale and have clear defined messaging. Bold color blocks help with the message hierarchy.

Extensiblity

While we were piloting ChekRite 1, the founders told me about new market opportunities. I saw this as a chance to explore design-driven product thinking. My approach was to create a design system of flexible widget modules.

Could the app be useful for inspections in a food processing plant? How would it work for manufacturing or facility management? Could the system adapt for security checks?

Here are a few of standard and new widget modules:

  • • standard question types (yes/no, multiple choice, etc.)
  • • manipulative elements ( interactive gauges, dials, etc.)
  • • search (search by name, proximity, barcode scan, view list)
  • • photo module (single image, multiple images, annotate)
  • • audio module (record, playback)
  • • image markup (arrow, circle, loupe, tag, photo, multi-pin)
  • • signature module
  • • sub-questions (branched question)
  • • white label capability
  • • extended info (data entry)

impact

The customers and end users loved using the system. It was easy and efficient and proved itself in the field. The modular design is adaptable to any industry that needs a digital system for checklists and inspections.

  • Onboarding new users learned the system in 10 minutes
  • Savings the first month resulted in a 40% savings in productivity and efficiency
  • Savings the second month resulted in a 55% savings in productivity and efficiency
  • Client Wins several new accounts in new vertical markets